Return and Refund Policy

Refunds and Returns Policy

Effective Date: 14th October 2024

Thank you for shopping at BudgetTravellingQueen.com. We are committed to providing high-quality travel content and products to enhance your experience as a budget-conscious adventure solo traveler. This Refunds and Returns Policy explains how you can request a refund or return, the conditions that apply, and the process for handling such requests.

Please read the policy carefully to ensure that you understand your rights and obligations.

1. General Information

  • Website: BudgetTravellingQueen.com
  • Business Name: The Queens Sunrise
  • Business Email: thequeensunrise@gmail.com
  • Effective Date: 14th October 2024

2. Types of Products Covered

We primarily sell digital products through affiliates, but in certain cases, physical products may also be promoted. Refunds and returns policies vary depending on the type of product purchased. For affiliate products, please review the specific affiliate’s terms and conditions, as their policies may differ from ours.

  • Digital Products: Includes travel guides, e-books, courses, and other downloadable content.
  • Physical Products: Items purchased through affiliates, such as travel accessories, gear, or clothing.

3. Refund and Return Policy for Digital Products

Digital products (e.g., e-books, guides, online courses) are typically non-returnable and non-refundable due to the nature of digital delivery. However, we are committed to ensuring customer satisfaction.

  • Refund Eligibility: If you experience technical issues preventing access to the product or if the digital product is not as described, you may request a refund within 14 days of purchase.
  • Process for Digital Product Refunds:
    1. Contact us at thequeensunrise@gmail.com with your order details (purchase date, order ID, and the issue you’re facing).
    2. We will review your request and, if eligible, process the refund within 7 business days.
    3. You will receive the refund through the original payment method.

Note: We reserve the right to decline refund requests if it is determined that the product was fully consumed or downloaded without any technical issues.

4. Refund and Return Policy for Physical Products

Physical products sold through affiliates are subject to the return and refund policies of the affiliate partner. It is important that you review the partner’s return policies before making a purchase.

However, if a physical product is sold directly by The Queens Sunrise, the following policy applies:

  • Return Eligibility:
    • The product must be unused, in the original packaging, and in the same condition as received.
    • Returns must be initiated within 30 days of purchase.
    • Proof of purchase (order confirmation or receipt) is required.
  • Process for Physical Product Returns:
    1. Email us at thequeensunrise@gmail.com to request a return authorization.
    2. Once approved, we will provide you with the return instructions and address.
    3. You are responsible for covering return shipping costs unless the item is faulty or incorrect.
  • Refund for Physical Products:
    1. Upon receiving and inspecting the returned item, we will notify you of the refund status.
    2. If approved, refunds will be issued within 7-10 business days to the original payment method.

Note: Shipping costs are non-refundable unless the product was defective or incorrect.

5. Non-Refundable and Non-Returnable Items

Certain items are non-refundable or non-returnable, including but not limited to:

  • Downloaded digital products (after successful access).
  • Discounted or sale items, unless they are faulty.
  • Gift cards or promotional items.

6. Initiating a Return or Refund

To initiate a return or request a refund for either digital or physical products, follow these steps:

  1. Contact us at thequeensunrise@gmail.com with the following details:
    • Order number
    • Product description
    • Reason for the return or refund request
    • Any supporting documentation (e.g., screenshots of issues with digital products)
  2. Our customer support team will review your request and respond within 3-5 business days.

7. Refund Timeframes

Once your refund is approved, it will be processed within the following timeframes:

  • Digital Products: Refunds issued within 7 business days after approval.
  • Physical Products: Refunds processed within 7-10 business days after the return is received and inspected.

8. Costs and Fees

  • Return Shipping Costs: You are responsible for return shipping costs unless the item received was incorrect or damaged.
  • Restocking Fees: We do not charge any restocking fees for returns.

9. Contact Information for Support

If you have any questions about our Refund and Returns Policy or need assistance with a purchase, please contact us at:

Our team is here to assist you and ensure that your experience with BudgetTravellingQueen.com meets your expectations.

By purchasing from BudgetTravellingQueen.com, you agree to the terms outlined in this Refunds and Returns Policy.

Thank you for choosing The Queens Sunrise for your budget-conscious adventure solo travel needs!